Refund & Return Policy

Last Updated: September 7, 2026

At Brew Bean, we want you to be satisfied with your purchase. This Refund & Return Policy explains the conditions for returns, exchanges, cancellations, and refunds for orders placed through brewbean.org.

This policy applies to customers in the United States and the United Kingdom, subject to applicable consumer protection laws.

1. Return Window

You may request a return within 30 days of delivery.

To be eligible for a return, the product should generally be:

• Unused or only inspected as reasonably necessary

• In its original condition

• In the original packaging

• Complete with accessories, manuals, parts, and included items

• Accompanied by proof of purchase

Please contact us before sending any item back.

2. How to Start a Return

To request a return, email:

contact@brewbean.org

Please include:

• Your full name

• Order number

• Product name

• Reason for the return

• Photos of the product and packaging where relevant

We will review your request and provide return instructions if the return is approved.

Do not send a product back without first contacting us.

3. Return Shipping

Unless the product is defective, damaged, incorrect, or otherwise covered by applicable consumer law, return shipping costs may be the customer's responsibility.

For large espresso machines, commercial equipment, grinders, and freight shipments, return shipping can be expensive and may require specialist transportation.

We strongly recommend using a tracked and insured shipping method for returns.

Brew Bean is not responsible for return shipments that are lost or damaged before reaching the designated return location.

4. Damaged or Defective Products

Please inspect your order as soon as it arrives.

If your product is damaged, defective, or incorrect, contact us as soon as possible at:

contact@brewbean.org

Please provide:

• Your order number

• A description of the issue

• Photos or video showing the damage or defect

• Photos of the outer packaging

• Photos of the shipping label where applicable

Do not discard the packaging until the issue has been reviewed.

If the issue is confirmed, we will work with you on an appropriate solution, which may include replacement, repair, return, or refund.

5. Items Damaged in Transit

If the shipment arrives with visible external damage, note the damage with the delivery carrier where possible.

For freight deliveries, inspect the shipment before signing for it whenever possible.

Photograph any visible damage to the packaging and product immediately.

Failure to report obvious shipping damage promptly may make carrier claims more difficult, although this does not affect any rights you may have under applicable law.

6. Non-Returnable Items

Certain items may not be eligible for return except where defective or where applicable law requires otherwise.

These may include:

• Products that have been heavily used

• Products damaged through misuse or improper installation

• Products missing essential parts or accessories

• Special-order or custom-configured equipment

• Clearance or final-sale items where clearly disclosed

• Consumable or hygiene-sensitive items once opened

• Products altered or modified after delivery

• Items returned outside the applicable return period

Any exclusions will be applied subject to mandatory consumer rights.

7. Espresso Machines and Commercial Equipment

Coffee machines and commercial espresso equipment can require professional installation, plumbing, electrical work, water filtration, or technical setup.

Returns may be refused or reduced in value where damage is caused by:

• Incorrect voltage

• Improper electrical connection

• Incorrect plumbing

• Inadequate water filtration

• Unauthorized modification

• Incorrect installation

• Misuse

• Failure to follow manufacturer instructions

Customers should verify technical requirements before ordering.

8. Opened or Used Products

If a product has been opened, installed, used, or operated, it may still be eligible for return depending on its condition and applicable law.

However, where legally permitted, a deduction may be made if the product has lost value because it has been handled beyond what is reasonably necessary to inspect it.

Commercial equipment that has been installed or placed into regular service may be subject to additional return restrictions.

9. Refunds

Once a returned item is received and inspected, we will notify you whether the refund has been approved.

If approved, the refund will normally be issued to the original payment method.

Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

Original shipping costs may not be refundable unless required by law or where the return results from our error.

10. Partial Refunds

Where permitted by law, a partial refund may be issued if a returned product:

• Shows signs of unnecessary use

• Is missing accessories

• Has damaged packaging

• Is returned incomplete

• Has been damaged after delivery

• Has decreased in value because of customer handling

Any deduction will be reasonable and based on the condition of the returned item.

11. Exchanges

If you would like to exchange a product, contact us at:

contact@brewbean.org

Exchanges are subject to product availability.

Depending on the situation, we may ask you to return the original product and place a new order.

Any price difference or additional shipping costs may apply.

12. Order Cancellations

If you wish to cancel an order, contact us as soon as possible.

We will attempt to cancel the order before it is processed or shipped.

Once an order has been dispatched, it may no longer be possible to cancel it directly and you may need to follow the return process after delivery.

13. Refused Deliveries

If you refuse a delivery without prior authorization, return freight charges, storage fees, carrier charges, or other costs may be deducted from your refund where legally permitted.

This does not apply where refusal is reasonably necessary because the shipment is visibly damaged or otherwise covered by law.

14. Wrong Address or Failed Delivery

If an order is returned because of an incorrect or incomplete address, unsuccessful delivery attempts, or failure to collect the shipment, additional shipping charges may apply.

Any refund may be reduced by applicable shipping or carrier costs where permitted by law.

15. United Kingdom Cancellation Rights

If you are a UK consumer purchasing online, you may have a statutory right to cancel certain purchases under UK consumer law.

For many eligible goods, the cancellation period is generally 14 days from the day after you receive the goods.

After notifying us of cancellation, you will generally have a further period to return the goods, subject to applicable legal requirements.

Certain goods may be excluded from statutory cancellation rights, including customized goods or other legally exempt products.

Your statutory rights are not affected by this policy.

16. United States Customers

Customers in the United States may have additional rights depending on their state.

Nothing in this policy is intended to limit rights that cannot legally be waived under applicable federal or state consumer protection laws.

17. Warranty Claims

Manufacturer warranty claims are separate from ordinary returns.

If a product develops a fault after the return period, it may still be covered by a manufacturer warranty.

Warranty eligibility depends on the product, manufacturer, installation, use, and applicable warranty terms.

Contact us at contact@brewbean.org if you need help determining the appropriate warranty process.

18. Refund Processing Time

After a return is approved and processed, refunds are generally initiated promptly.

Your bank, card issuer, or payment provider may require several business days to complete the transaction.

Brew Bean does not control third-party banking processing times.

19. Contact Us

For all return, refund, exchange, cancellation, or damaged-item requests, contact:

Brew Bean
Website: brewbean.org
Email: contact@brewbean.org