Shipping policy
Last Updated: September 7, 2026
At Brew Bean, we are committed to providing a reliable and straightforward shipping experience. We carefully process and ship our coffee machines and related equipment to customers throughout the United States and the United Kingdom.
By placing an order through brewbean.org, you agree to the terms outlined in this Shipping Policy.
Shipping Destinations
We currently ship to:
United States — including most residential and commercial addresses within the contiguous United States.
United Kingdom — including eligible residential and commercial addresses throughout the UK.
Certain remote areas, islands, military addresses, PO boxes, or other restricted locations may not be eligible for delivery of large or heavy coffee equipment.
If we are unable to ship your order to the address provided, we will contact you using the information submitted with your order.
Order Processing
Orders are processed after payment has been successfully confirmed.
Most orders are prepared for shipment within 1–2 business days.
Orders placed on weekends or public holidays will normally begin processing on the next business day.
For certain commercial coffee machines, oversized equipment, special-order products, or products requiring additional preparation, processing may take longer. If this applies to your order, we will contact you.
Estimated Delivery Time
Our standard estimated delivery timeframe is:
3–5 business days
This delivery estimate begins once your order has been processed and dispatched.
Business days are generally Monday through Friday and exclude public holidays.
Delivery times are estimates rather than guarantees. Delays may occasionally occur because of carrier disruptions, severe weather, high shipping volumes, customs procedures, or circumstances outside our reasonable control.
Shipping Costs
Shipping charges, when applicable, are calculated and displayed during checkout before payment is completed.
Any free-shipping offers displayed on our website are subject to the conditions stated with the applicable offer.
Large commercial machines, freight shipments, remote destinations, and oversized products may require additional shipping charges.
If additional shipping arrangements or charges are required after your order is placed, we will contact you before proceeding.
Order Tracking
When your order has been dispatched, you will normally receive a shipping confirmation containing available tracking information.
Please allow some time for the carrier's tracking system to update after receiving your tracking number.
Large & Commercial Coffee Machines
Certain commercial espresso machines, grinders, and other heavy equipment may be delivered using freight or specialist carriers.
For freight deliveries:
The carrier may contact you to arrange delivery.
Someone may need to be present to receive and inspect the shipment.
Delivery may be made curbside unless another service has specifically been arranged.
We strongly recommend inspecting the package and equipment for visible shipping damage before accepting delivery whenever possible.
Damaged Shipments
Please inspect your package as soon as it arrives.
If your order arrives visibly damaged, photograph:
- The exterior packaging
- Any damaged areas of the box
- The shipping label
- The product and any visible damage
Please contact us as soon as possible at contact@brewbean.org and include your order number and photographs.
Keep all original packaging until we have reviewed the issue.
Incorrect or Missing Items
If you receive the wrong product or an item is missing from your shipment, please contact us at contact@brewbean.org with your order number and details of the issue.
We will review the order and work to resolve the problem.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate delivery address when placing an order.
If you notice an error in your shipping information, contact us immediately at contact@brewbean.org.
We cannot guarantee that an address can be changed once an order has been processed or dispatched.
Additional shipping costs resulting from an incorrect or incomplete address may be the customer's responsibility.
Failed or Refused Deliveries
If a shipment is returned to us because of an incorrect address, repeated unsuccessful delivery attempts, refusal of delivery, or failure to collect the shipment, additional shipping or return costs may apply.
Any refund for a returned shipment will be handled according to our Return & Refund Policy.
UK Customs and Import Charges
Where products are shipped internationally into the United Kingdom, customs duties, import VAT, brokerage charges, or other government fees may apply depending on how the order is fulfilled.
Unless explicitly stated during checkout that these charges are included, the recipient may be responsible for applicable import charges.
Customs processing may occasionally affect the estimated delivery time.
Delivery Delays
Although we aim to deliver orders within 3–5 business days, Brew Bean is not responsible for delays caused by circumstances outside our reasonable control, including carrier disruptions, customs delays, adverse weather, natural disasters, transportation interruptions, or incorrect delivery information supplied by the customer.
If your tracking information shows an unusual delay, please contact us and we will assist where possible.
Lost Packages
If tracking indicates that your package has been delivered but you cannot locate it, please check around the delivery location and with household members, neighbors, building reception, or other authorized recipients.
If the package remains missing, contact us at contact@brewbean.org so we can review the shipment with the carrier.
Contact Us
If you have any questions about shipping or delivery, please contact us:
Brew Bean
Website: brewbean.org
Email: contact@brewbean.org
Our customer service team will be happy to assist with questions regarding your order, shipment, or delivery.